Refund Policy

Earnings and Refund Policy

1. Earnings Policy

   1. Earnings Distribution: Earnings generated by the platform will be calculated based on specified criteria, such as percentages, frequency, and/or earnings and/or payment flow, among others.

   2. Earnings Eligibility: Only users who meet all required conditions, such as contracts and/or goals proposed by the tool/platform, regardless of their nature, will be entitled to earnings.

   3. Payments:

      • Payments will be made based on specific periodicities, e.g.: [monthly, weekly, etc.].

      • Payment methods include withdrawals, PIX, bank transfer, or PayPal, etc.

   4. Taxes and Fees: The user is responsible for any taxes or fees applicable to the earnings received and/or to be received, as well as payments, deposits, and/or balance or wallet recharges on the platform.

2. Refund Policy

   1. Refund Request: Refunds can be requested after a transaction, within a specific period of 72 hours and 'a maximum of 7 days in this reserved case,' only after an analysis by this platform, through a recommended moderator/administrator, only if: Upon the proper submission of proof of: either technical error and/or non-delivery of the contracted service by this platform.

   2. Conditions for Refund:

      • Service or product was not delivered as described.

      • Technical error such as, e.g.: Delay in value settlement, systems offline, and/or some instability issue on the platform.

      • Duplicate charge. In cases of duplicate charge, the refund will be made exclusively through the same payment method used in the original transaction.

   3. Refund Method: For payments made via credit card, the amount will be refunded directly to the corresponding card, and refunds by other methods, such as PIX, bank transfer, or similar methods, will not be allowed. In general, refunds will be made using the same method used in the purchase, e.g.: [card↔card and PIX ⇔ PIX], except in exceptional cases previously analyzed, proposed by the platform/administrator, and thus agreed upon.

   4. Exclusions from Refund:

      • Subjective dissatisfaction without objective justification. Or the lack of submission of such dissatisfaction through common channels, such as complaint and/or dissatisfaction channels, as well as via email.

      • Non-compliance with the terms of use and/or any terms of the tool/platform by the user.

      • After the stipulated period for refund requests.

      • Attempted fraud and/or providing false information, both before and during the refund request process.

      • Improper or inappropriate use of the service/platform by the user, such as, e.g.: suspicious logins, extra tools, and/or external tools.

      • Services or products already used (even partially) fully and/or amounts in question consumed in some way by the user.

      • Alterations or damages caused by the user that compromise the acquired product or service, such as expiration dates of services like, e.g.: movie rentals among other types of expiration dates.

      • Failure to comply with specific cancellation or refund policies as well as any recommendations previously informed to the user, including in support service.

      • Failure to provide proof of eligibility for the refund according to the requirements established both in the terms described here, and in the interaction within the support service referring to the refund request in question, as it is up to the results of intrinsic analyzes of such cases, a possible internal disapproval or approval. Examples include: [lack of communication with the requesting user and/or failure to deliver relevant documents requested by the platform's support].

       

      Note: These items are making the conditions and criteria more comprehensive,
      due to the need to protect the refund policy against possible abuses.
      

3. Policy Revisions

   We reserve the right to modify this Earnings and Refund Policy at any time. Users are expected to monitor, and we will also notify each change to all registered users via email. The changes of such revisions will take effect as of the date of publication on the platform/website.